Purging paper difficult situation
I have an office with 20 years of documents. My client will often say "I need that piece of paper for a future reference, like if I need more stones in my backyard I can refer to this paper."
Also she keeps saying "it can't hurt to save it"and that she "feels better" to do it.
I offered to set up her iphone with all of the contacts of the contractors and companies she has used however she says she will forget how they were listed in her phone. I also offered to set up a spread sheet she can refer to on her computer but she refused that as an option.
I keep letting her know how great it is when we fill up a bankers box with papers to be shredded but I feel she has anxiety with releasing things she will never use.
Any good psychology to use in this situation or good questions or statements to make to her?